Support Center
Find quick answers for ordering, installation, and troubleshooting your global connection
World Mobile Unlimited eSIM is the world's first Global eSIM with unlimited 5G/4G data worldwide. Unlike single-country eSIMs, install it once and use it on every trip abroad for up to five (5) years, with no subscriptions or recurring fees. From quick layovers to single-country visits or multi-country adventures, enjoy seamless global connectivity wherever you travel. Starting from USD $9.90 per trip, simply top up with a 3-day, 7-day, 14-day, or 21-day plan whenever you travel.
You can use the eSIM across 120 supported destinations, with high-speed data and international voice calls, including France, Spain, the USA, Italy, Turkey, Mexico, Thailand, Germany, China, the UK, Japan, Greece, Malaysia, Canada, Switzerland, Australia, and more. Visit the Destinations page to see the full list of supported countries.
Enjoy Unlimited Data and international voice calls across our supported destinations worldwide - including France, Spain, the USA, Italy, Turkey, Mexico, Thailand, Germany, China, the UK, Japan, Greece, Malaysia, Canada, Switzerland, Australia, and more. Visit the Destinations page to view the full list of supported countries.
Yes, the World Mobile eSIM automatically connects to 250 networks across 120 destinations over five (5) years, making it ideal for single-country trips, multi-country journeys, and trips with connecting flights.
Yes! Our worldwide eSIM includes a 200MB free trial at home, so you can test it before traveling with confidence.
We support 50+ languages, including English, German, Spanish, French, Chinese, Russian, Japanese, Italian, Turkish, Portuguese, Korean, and Dutch.
Yes! Travel the world without missing a message. Your WhatsApp works exactly like home - same number, same chats, no restrictions, anywhere.
Yes. Dial any number to receive a free +44 virtual number via SMS, enabling voice calls and SMS reception. The number is valid for 30 days and will then be replaced with a new one.
Yes, the World Mobile eSIM provides a +44 virtual number with 20 call minutes for international and local outgoing calls, as well as incoming calls, valid for five (5) years.
You can receive SMS on the +44 number assigned to your World Mobile eSIM, but sending SMS is not supported.
Yes. If your device is unlocked and eSIM-compatible, you can use it abroad with the World Mobile eSIM. Install the eSIM after purchase, test it with the 200MB free trial, and your plan will activate automatically when you arrive in one of 120 destinations - with no SIM swaps or roaming fees.
Yes, it works on eSIM-compatible tablets and can be used as a Wi-Fi hotspot for other devices.
Free Wi-Fi can cost you everything. Public Wi-Fi may be free - but it's one of the easiest ways to get hacked abroad. Nearly 1 in 5 travelers faces cyber-attacks on unsecured networks. Don't risk your banking apps, passwords, or personal data for "free" internet.
Most modern smartphones support eSIM, including iPhone 11-17 and Samsung Galaxy S20-S25 models. To check compatibility, go to Settings, search for eSIM, and confirm that you can add an eSIM.
Simply choose your data plan duration, click "Get Unlimited eSIM," and complete your order.
Immediately after placing your order and receiving the QR code by email - it remains valid for five (5) years. Your 3-day, 7-day, 14-day, or 21-day data plan will activate automatically only when you are abroad.
After purchase, you'll receive a QR code by email. Simply scan it in your device's settings:
- iPhone: Settings → Cellular → Add eSIM
- Samsung: Settings → Connections → SIM Manager → Add eSIM
- Pixel: Settings → Network & Internet → SIMs → Add eSIM
You'll be connected and ready to roam in just minutes.
iPhone: Go to Settings → Cellular → eSIM (below "Primary"). Tap the last row, enter "worldmobile", then tap Done.
Samsung: Go to Settings → Connections → SIM Manager, then select eSIM worldmobile.
iPhone: Go to Settings → Cellular / Mobile Service → Add Cellular Plan or Add eSIM.
Samsung: Go to Settings → Connections → SIM Manager → Add Mobile Plan or Add eSIM.
Other devices: Go to Settings and search for "eSIM."
If the option appears, your device supports eSIM.
iPhone: Go to Settings → General → About → Carrier Lock. If it shows "No SIM restrictions," your device is unlocked.
Samsung: Go to Settings → Connections → Mobile networks → Network operators. If the option appears, your device is unlocked.
No. Each eSIM can be installed on one device only. If your phone is lost, a new eSIM must be purchased, as plans and top-ups cannot be transferred.
If your phone doesn't support eSIM, you may forward the QR code to a friend or family member with a compatible device. If your phone is locked, please contact your carrier to request an unlock, or use an unlocked device as a Wi-Fi hotspot during your trip. Alternatively, you may cancel your order by submitting your eSIM ID through the "Cancel my eSIM" form within 30 days of purchase, and you will receive a full refund to your original payment method.
Simply turn on your World Mobile eSIM, and you'll receive an SMS and email with a link to view your remaining balance and top-up options.
Your data plan activates automatically when you arrive abroad. Choose a 3-day, 7-day, 14-day, or 21-day plan based on your trip length. For example, for a 12-day trip, selecting the 14-day plan ensures uninterrupted coverage, even in the event of flight delays.
No. Your plan activates only when you travel abroad - but you can test your eSIM at home with 200MB of free trial data for peace of mind.
- Turn on your World Mobile eSIM.
- You'll receive an SMS and email with a link to check your balance and view top-up options.
- Choose the data plan duration that best fits your trip (3, 7, 14, or 21 days) and complete your purchase.
FYI: Your eSIM and call minutes are valid for five (5) years, so you can use them across multiple trips.
Every time you purchase a data plan, 20 international call minutes are included. Need more? Simply turn on your World Mobile eSIM and you'll receive an SMS and email with your balance and a top-up link - instantly add 40 minutes for $10 or 80 minutes for $20. All call minutes remain valid for five (5) years, so you can use them across multiple trips.
You can use the World Mobile Global eSIM and the 20 international call minutes for five (5) years across multiple trips. Most other eSIMs expire after just 30 days.
You can find the full list of 120 supported destinations for the World Mobile eSIM on the Destinations page.
World Mobile plans activate only when you are abroad. However, the eSIM can auto-connect in 120 destinations and includes 200MB of free trial data, valid for up to three (3) days from the start of internet usage, allowing you to test the service in your home country for peace of mind before traveling.
No. Your usage is limited to your available balance, so you won't encounter surprise charges like with traditional roaming.
No - but the good news is that your eSIM remains valid for 5 years, ready to use on all your future trips.
No - balances on one eSIM cannot be transferred to another eSIM.
You'll need to purchase a new eSIM.
We send the top-up link by SMS and email when your eSIM is turned ON. Please check your email (including spam or junk folders), restart your device, ensure you have network signal, and confirm that your eSIM is turned ON.
No. You will receive the World Mobile eSIM as a QR code via email, together with your selected Unlimited Global high-speed data plan. Voice call minutes are included only with the 7-day, 14-day, and 21-day plans and remain valid for five (5) years. All plans are available for a one-time payment of USD $9.90 (3 days), $19.90 (7 days), $29.90 (14 days), or $39.90 (21 days).
If you are unable to install the World Mobile eSIM for any reason, you are eligible for a full refund within 30 days of purchase. Simply click "Cancel my eSIM," enter your eSIM ID (found in the email containing your eSIM QR code), and the refund will be issued to the same payment method used for the purchase.
Yes - your payments are 100% secure, using SSL encryption and PCI-compliant systems.
We accept major credit cards, debit cards, and PayPal.
Please try again, or choose a different payment method.
Yes - just click "Generate Receipt," enter your order number and the name you want on the receipt, then click "Submit."
You may receive a full refund within 30 days of purchase, provided the eSIM has not been installed on a mobile device. If your device is locked, you may use another device as a Wi-Fi hotspot during your trip. If you still wish to cancel, simply click "Cancel my eSIM," enter your eSIM ID (found in the email containing your QR code), and we will issue a full refund to your original payment method.
- Turn on your World Mobile eSIM.
- You'll receive an SMS and email with a link to check your balance and view top-up options.
- Choose the data plan duration that best fits your trip (3, 7, 14, or 21 days) and complete your purchase.
FYI: Your eSIM and call minutes are valid for five (5) years, so you can use them across multiple trips.
- Turn ON your World Mobile eSIM and turn OFF your home SIM.
- Enable Data Roaming as follows:
iPhone: Go to Settings → Cellular → eSIM → Cellular Data Options and turn Data Roaming ON.
Samsung: Go to Settings → Connections → Mobile Networks and turn Data Roaming ON.
Android: Go to Settings → Search for "Roaming" and set Data Roaming to Always ON.
Call from your contacts or dial +Country Code, area code (without 0), and the phone number. Answer the callback if prompted.
SMS messages can be received on the +44 virtual number assigned to your World Mobile eSIM. Receiving SMS is free of charge worldwide.
Receiving SMS worldwide is free of charge. If needed, turn OFF your World Mobile eSIM and turn ON your home SIM for 1–2 minutes to receive the SMS, then switch back.
- Restart your mobile device.
- Check your balance by turning ON your eSIM to receive an SMS and email with your current balance and available top-up options.
- Ensure your eSIM is turned ON and your home SIM is turned OFF.
Contact your carrier to unlock your phone, or use another phone as a Wi-Fi hotspot.
Dial *126* followed by the country code, area code (without 0), and phone number, then #. Please answer the callback if requested.
Manually select a different network until you are connected:
iPhone: Go to Settings → Cellular → eSIM → Network Selection. Turn Auto OFF, then select a network manually.
Samsung: Go to Settings → Connections → Mobile Networks → Network Operators → eSIM. Turn Auto OFF, then select a network manually.
Android: Go to Settings → SIM cards & Mobile Networks → eSIM → Mobile Networks. Turn Auto OFF, then select a network manually.
First, ensure Data Roaming is ON and restart your phone.
If the issue continues, manually select a different network until you are connected.
If you're still unable to connect, configure the APN settings as follows:
iPhone: Go to Settings → Cellular → eSIM → Cellular Data Network. Set APN: mobiledata (Delete any existing entry such as "internet".)
Android: Go to Settings → Search "Access Point Names" → eSIM. Tap Add New APN (+) and enter: Name: worldmobile, APN: mobiledata. Save and select the new APN.