Terms and Conditions

These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the worldmobile.com website ("Website"), World Mobile eSIM, worldmobile eSIM, Unlimited eSIM, worldeSIM, eSIM ("eSIM"), and mobile application ("Mobile Application") and any of World Mobile Limited products and services (collectively, "Product/Products", "Service/Services"). This Agreement is legally binding between you ("User", "Customer", "you" or "your") and World Mobile Limited ("World Mobile", "worldmobile", "we", "us" or "our"). By placing an order or accessing the Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not place an order or access the Services. You acknowledge that this Agreement is a contract between you and World Mobile, even though it is electronic and is not physically signed by you, and it governs your use of the Services.

Accounts and membership

If you create an account on the Services, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over SSL secured communication channel and is encrypted and protected with digital signatures, and the Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Accuracy of information

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Services including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Services should be taken to indicate that all information on the Services or Services has been modified or updated.

During your use of the Services, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Services. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

Links to other resources

Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Services may be "affiliate links". This means if you click on the link and purchase an item, World Mobile Limited will receive an affiliate commission. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Services. Your linking to any other off-site resources is at your own risk.

Terms of services

eSIM Validity

The World Mobile eSIM remains valid for five (5) years from the date of purchase, provided it is used at least once every three (3) years. No recurring fees apply during this validity period.

Device Compatibility

The World Mobile eSIM is compatible only with unlocked devices that support eSIM functionality. It is the user's responsibility to verify device compatibility prior to purchase.

Unlimited Data Plans

Our Unlimited Data Services are available in plans of 3, 7, 14, or 21 days, depending on the option selected by the user. The purchased data plan will activate automatically only when the user connects to a supported mobile network outside their country of residence. The data plan will not activate while the user remains in their country of residence.

We aim to provide 5G and 4G connectivity where available; however, as our service relies on local operators in each destination, some locations may only offer 3G, resulting in reduced speeds.

All Unlimited Data Services are provided subject to the Fair Usage Policies (FUP) of our local network partners, which are implemented to ensure network stability, service quality, and fair access for all users.

Unlimited Data refers to data usage without a fixed volume cap and is intended for personal travel use only. It is not designed for commercial use, automated processes, continuous tethering, large-scale redistribution of data traffic, or as a replacement for fixed broadband connections or dedicated hotspot services.

Fair Usage Policies may vary by country, local network operator, and network conditions, and may change from time to time. In cases of unusually high, excessive, or non-typical usage, network speeds may be temporarily reduced, traffic may be prioritised or managed, or other reasonable network management measures may be applied in accordance with local network operator policies. Data connectivity will continue for the duration of the plan's validity, subject to such measures.

Any speed reduction or traffic management applied under a Fair Usage Policy does not constitute a service fault and does not entitle the user to refunds or compensation, except where required by applicable consumer protection laws.

Free Trial

The World Mobile eSIM includes a free trial consisting of 200MB of data, valid for up to three (3) days from the commencement of internet usage. The free trial is provided solely for testing purposes and is intended to allow verification of eSIM compatibility and limited connectivity on a compatible mobile device for peace of mind prior to travel. The free trial is not intended to provide continuous service or to substitute for a paid plan.

Use of the free trial does not activate or affect any paid data plan. A paid data plan (3-day, 7-day, 14-day, or 21-day) will commence only upon activation of the eSIM outside the customer's country of residence.

Voice Call Services

Voice call minutes are valid for five (5) years and include:

International and local outgoing calls
Incoming calls
Voice services are available only in our 120 supported destinations. Due to local network limitations, voice calls and SMS are not supported to/from the USA, Australia, Japan, and Taiwan.

All voice calls (incoming and outgoing) are billed per started minute. To make a voice call, the user must dial using their World Mobile eSIM. A unique +44 virtual number may be assigned for up to 30 days, allowing users to receive incoming calls and SMS.

SMS Services

Incoming SMS are provided free of charge, where supported.
Outgoing SMS are not supported.

Network Coverage

The World Mobile eSIM auto-connects to 250 networks across 120 destinations. The paid data plan activates only upon arrival abroad and cannot be used in the user's country of residence.

The 200MB free trial may be used solely for testing purposes and is intended to allow verification of eSIM compatibility and limited connectivity on a compatible mobile device for peace of mind prior to travel.

Top-Up Instructions

Prior to each trip, the user should activate their World Mobile eSIM in order to purchase a top-up. Upon eSIM activation, the user will receive an SMS and/or email containing a link to check the eSIM balance and purchase a top-up.

Top-Up Options

Data Plans: 3, 7, 14, or 21-day durations
Call Plans: 40 or 80 international voice call minutes

International Travel Service & Regulated Markets

World Mobile provides international travel connectivity services only, delivered through international roaming agreements with local networks, and does not offer domestic telecommunications services. The service is intended for use outside the customer's country of residence.

Purchase, installation, activation, or management of an eSIM may be restricted while a user is physically present in certain regulated markets due to local laws, regulatory requirements, network policies, or technical limitations, including, by way of example and without limitation, United Arab Emirates, Turkey, and India. Users are therefore advised to purchase and install their eSIM prior to travel.

World Mobile may restrict or refuse purchases in certain countries for legal or compliance reasons. Where disclosed, no compensation shall be due solely due to such restrictions, except where required by applicable consumer law. World Mobile shall not be responsible for service unavailability resulting from regulatory or technical restrictions beyond its reasonable control. Once installed, the eSIM is intended to activate automatically in supported destinations, subject to coverage and plan terms. Mandatory statutory consumer rights remain unaffected.

Fraud, Misuse, Abuse, and Service Restrictions

The Services are intended for personal travel use by users outside their country of residence. If we reasonably suspect fraud, payment failure, chargeback, reasonably suspected payment fraud, misuse, abuse, or use of the Services in a manner inconsistent with this purpose – including, without limitation, use as a local mobile plan, repeated top-ups, commercial use, automated activity, resale, large-scale redistribution of data traffic, or attempts to circumvent network or plan limitations – we reserve the right to restrict, suspend, or terminate the affected service or eSIM, in whole or in part.

Any such action will be taken on a reasonable and proportionate basis. In these circumstances, the user shall not be entitled to compensation, damages, or refunds in excess of the amount actually paid for the affected service, except where required by applicable consumer protection laws.

Service Updates

For the latest information on availability, coverage, and support: Destinations, Support

Prohibited uses

In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Intellectual property rights

"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by World Mobile Limited or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with World Mobile Limited. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of World Mobile Limited or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of World Mobile Limited or third party trademarks.

Disclaimer of warranty

You agree that the Service is provided on an "as is" and "as available" basis, and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that:

the Services will meet your requirements;
the Services will be uninterrupted, timely, secure, or error-free;
the results obtained from the use of the Services will be accurate or reliable;
any errors or defects will be corrected.

You understand and agree that any material and/or data downloaded or otherwise obtained through the use of the Services is done at your own discretion and risk, and that you will be solely responsible for any damage to your device or loss of data resulting from such download or use.

We make no warranty regarding any goods or services purchased or obtained through the Services or any transactions entered into through the Services, unless expressly stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Services shall create any warranty not expressly made herein.

Our Services rely on third-party infrastructure, including mobile network operators in each destination, over which we have no control. As a result, service availability, speed, quality, and coverage may vary and are not guaranteed.

Prices, plans, data top-ups, supported destinations, and the terms of our Services are subject to change at any time without prior notice. We shall not be liable for any such changes or for any limitations, delays, interruptions, or failures in the Services caused by external networks or third-party providers.

Limitation of liability

To the fullest extent permitted by applicable law, in no event will World Mobile Limited, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of World Mobile Limited and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to any amounts actually paid by you to World Mobile Limited for the prior 30 days period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.

Indemnification

You agree to indemnify and hold World Mobile Limited and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.

Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Services at any time, effective upon posting an updated version of this Agreement on the Services. When we do, we will revise the updated date at the bottom of this page. Continued use of the Services after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

Governing law

This Agreement and Policy shall be governed by and construed in accordance with the substantive and procedural laws of the Isle of Man, without regard to any conflict of law principles or choice of law rules, and to the extent applicable, the laws of the Isle of Man. The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

While World Mobile Limited operates globally, you acknowledge and agree that any claim or dispute arising out of or relating to this Agreement or Policy shall be subject to the exclusive jurisdiction of the courts located in the Isle of Man. You hereby irrevocably submit to the personal jurisdiction of such courts and waive any objection to venue, forum non conveniens, or any similar basis.

Dispute resolution

In the event of any dispute or claim, the parties shall first attempt to resolve the matter amicably through good faith negotiations. If the dispute is not resolved within thirty (30) days, either party may initiate legal proceedings in the courts of the Isle of Man, which shall have exclusive jurisdiction to settle the matter.

Contact us

If you would like to contact us to understand more about these Agreements or wish to contact us concerning any matter relating to them, you may send an email to support@worldmobile.com.

Last updated: November 2025